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Receiving a delivered display fridge: what to check before signing the delivery document

Author: Echipa Modaco

The delivery of a display fridge is a critical moment for any food retail store or HoReCa establishment. Whether you have ordered a display fridge for cold cuts, fresh meat, or pastry products, properly receiving the equipment protects you in the event of damage caused during transport or non-conformities with your order. Before signing the delivery document, carefully follow the steps below.

Why the pre-signature inspection matters

Once you have signed the delivery document without reservations, any visible damage becomes difficult to claim against the carrier or supplier. Your signature confirms, in principle, that you have received the goods in good condition and in the correct quantity. For this reason, never sign in a hurry, even if the driver is pressed for time.

Step 1: Check the packaging before unloading the equipment

The first inspection takes place before the display fridge is unloaded from the transport vehicle, or immediately after unloading, with the packaging still intact:

  • Visual inspection of the packaging: look for signs of impact, crushed corners, torn wrapping, or excessive moisture on the cardboard.
  • Check that the display fridge was transported in the correct position: display fridges must not be tipped over; if you notice signs that the equipment was lying on its side, make a note on the delivery document.
  • Number of packages: make sure you have received exactly the number of parcels stated on the delivery note.

If the packaging shows obvious damage, photograph it before opening it and record your reservations on the delivery document (delivery note or CMR), with a signature and date.

Step 2: Unpack carefully and inspect the display fridge

Once you have noted any packaging issues, proceed to inspect the equipment itself:

  • Structural integrity: check that there are no cuts, deep scratches, dents, or deformations on the cabinet, the display glass, or the side panels.
  • Refrigeration components: inspect the compressor, condenser, and evaporator for any visible deformations or signs of impact.
  • Included accessories: grilles, shelves, lids, dividers, or any other parts delivered with the display fridge — compare against the list in the delivery documents.
  • Seals and protective films: their intact presence is a good sign; their unexpected absence may indicate improper handling.

Step 3: Verify the documents received

The delivery must be accompanied by complete documentation. Check:

  • Delivery note: your company details, the product code, and the quantity must match the order.
  • Warranty certificate or technical documents: keep these in a safe place; you will need them in the event of a defect during the warranty period.
  • User manual: some equipment comes with a printed manual, others with a digital version; make sure you have it available before the first start-up.

With MODACO product deliveries, the delivery note is included in the parcel without prices — invoices remain with the purchasing company or, in the case of B2B partners with direct delivery to their own customers, with the partner's company.

Step 4: First start-up — what to look for

If you are at the installation site and conditions allow, start the display fridge after at least 2–4 hours of rest in an upright position (especially if it has been transported over a long distance, to allow the compressor oil to return to the circuit):

  • Compressor operation: listen to check that it starts normally, without unusual noises.
  • Temperature: for ventilated display fridges for fresh meat, the adjustable temperature range is between 0 and +8 °C; for fresh meat it should be set to 0/+2 °C. Check that the control panel responds correctly.
  • Interior lighting: switch it on and off a few times to confirm it is working properly.
  • Possible leaks: inspect the area beneath the display fridge after 15–20 minutes of operation.

What to do if you find a problem

If you identify any damage or non-conformity, do not sign the delivery document without recording your reservations in writing, directly on the document. Photograph everything you notice — packaging, equipment, serial number — and contact the supplier immediately. The MODACO commercial warranty covers manufacturing defects for 12 months from delivery; during this period, any required spare parts are sent free of charge by MODACO. Labour, fault diagnosis, and the technician's travel are provided by an authorised technician chosen by the customer and are not included in the warranty.

Plan the reception in advance

If you have ordered multiple units — for example, to equip a new store — make sure you have staff available for the reception and that the unloading area is accessible. Companies purchasing equipment for their own operations may request a bulk wholesale quote, while resellers can access the B2B Partner Programme for personalised terms, including direct delivery to the end customer.

For in-stock products, delivery takes place within 24–48 hours; for made-to-order display fridges or imported products, the lead time is 15–25 working days. Shipping costs are calculated at order completion.

Contact MODACO before or after delivery

If you have any questions about receiving a delivered unit or would like to find out more about the available range, call 0727.324.787 — the MODACO team will answer any question you may have about display fridges, delivery documents, or warranty terms.